ITAdOn FAQs​

ITAdOn is a highly rated Managed Service Provider (MSP) loved by business leaders for delivering top-notch IT support, IT services, remote IT services, and fully managed IT support services. With a 5-star rating on both Clutch and Google Business, we specialize in providing comprehensive managed IT services and cybersecurity solutions tailored to your business needs. Our mission is to minimize IT risks, ensure seamless operations, and maximize efficiency. Whether it’s proactive IT management, remote support, or robust cybersecurity, we offer scalable, agile solutions that empower your business to thrive. 

ITAdOn provides comprehensive IT solutions that help businesses operate smoothly and securely. We ensure that businesses have the technology infrastructure they need to thrive. Our expertise also extends to advanced cybersecurity solutions, protecting organizations from security threats while optimizing their IT systems. Between managing daily IT operations and securing your business from digital risks, ITAdOn delivers reliable, tailored solutions to enhance productivity and growth. 

ITAdOn is based in the United States, offering services across the entire country. While we serve businesses nationwide, we have a strong presence in key areas like Philadelphia and Washington, DC. Whether you need on-site or remote assistance, ITAdOn delivers reliable and customized IT solutions to meet your business needs anywhere in the USA. 

Yes, ITAdOn operates 24/7 to ensure your business stays protected and running smoothly. We provide around-the-clock support for all our services, including emergency IT support, critical incident response, cybersecurity, remote IT support, network support, and infrastructure management. No matter the time of day, our team is ready to address urgent issues and keep your systems secure and operational. 

No, ITAdOn does not provide IT support for residential customers. We specialize in delivering IT support and managed services exclusively to commercial customers and business organizations. Our focus is on helping businesses optimize their IT infrastructure, enhance cybersecurity, and manage their technology needs efficiently. If you are a residential customer in need of support, we recommend Micro Center (if in your area), or Geek Squad at Best Buy. 

It’s simple: If you’re not satisfied with our services, just contact us within 30 days after we complete the work or project, and we’ll provide a full refund. At ITAdOn, we stand behind the quality of our IT support and managed services, ensuring your satisfaction with every project we undertake. 

Yes, ITAdOn provides both onsite and remote IT support. Whether your business needs hands-on assistance at your location or quick, efficient remote support, we offer flexible options to meet your needs. Our team is equipped to handle IT issues remotely for fast resolution, or we can send technicians to your site when required, ensuring comprehensive support for your business. 

Our month-to-month service is designed to offer maximum flexibility. You simply pay for our IT support, fully managed IT services, or any of our other offerings on a monthly basis. If you’re not satisfied or need to adjust your services, you’re free to cancel or make changes at any time, with no penalties or lengthy contracts. This allows your business to scale services as needed while enjoying reliable IT support and cybersecurity on your terms, with no long-term commitments. 

Yes, ITAdOn provides comprehensive support for IT hardware. We assist businesses with hardware setup, maintenance, troubleshooting, and upgrades to ensure your systems run smoothly. Whether it’s servers, workstations, networking equipment, or other IT infrastructure, our team is equipped to handle all aspects of hardware management, keeping your business operations efficient and reliable. 

Yes, ITAdOn offers low-voltage cabling services. We handle the installation, management, and maintenance of structured cabling systems for businesses, ensuring reliable connectivity for your IT infrastructure. Our expertise includes network cabling, phone systems, data centers, and other low-voltage needs, helping your business maintain efficient and organized communication systems. 

At ITAdOn, our pricing is tailored to meet the specific needs of your business. We offer flexible pricing models based on the services you require, such as IT support, fully managed IT services, cybersecurity solutions, and more. To provide an accurate quote, we recommend contacting us directly to discuss your needs, and we’ll create a customized plan that fits your budget and requirements. 

Yes, ITAdOn offers IT support on a project basis. Whether you need assistance with a specific IT project, such as system upgrades, network installations, or cybersecurity assessments, our team can provide the expertise and resources necessary to ensure successful project completion. We work closely with you to understand your goals and deliver tailored solutions that meet your project requirements. 

Yes, ITAdOn is committed to sustainability and offers IT equipment recycling services. We help businesses responsibly dispose of outdated or unused IT equipment in compliance with environmental regulations. Our recycling process ensures that electronic waste is handled safely and efficiently, reducing your organization’s environmental impact while promoting responsible recycling practices. 

Yes, ITAdOn provides certificates of destruction for storage devices such as HDDs and SSDs. When we securely destroy data on these devices, we offer documentation that verifies the destruction process, ensuring compliance with data protection regulations and providing peace of mind that sensitive information has been permanently eliminated. Your data security is our priority. 

When you choose ITAdOn, you’re selecting a partner backed by over 35 years of combined expertise, dedicated to propelling your business forward. Our elite team has honed its skills in multinational corporations, military operations, and regulated industries like healthcare, government, finance, and legal. We understand the intricacies of compliance, security, and operational efficiency, ensuring our solutions are custom-tailored to meet your specific industry needs. 

Customer satisfaction is our top priority. 

At ITAdOn, we don’t just fix issues; we deliver strategic solutions that elevate your business. With a deep understanding of compliance standards — HIPAA, PCI-DSS, ITIL, and more — we make it our mission to safeguard your data and maintain your organization’s regulatory compliance, keeping you secure in an ever-evolving digital landscape. 

Scalable expertise, unmatched capability. 

Our extensive experience includes managing IT environments for enterprises valued in the billions and supporting workforces exceeding 100,000 employees. This proven scalability, combined with our commitment to innovation, ensures we are always ready to deliver cutting-edge IT solutions, no matter the scope or complexity. 

A Track Record of Success. 

ITAdOn has earned outstanding client testimonials and excellent reviews across platforms like Google, Clutch, and Trustpilot, showcasing our commitment to quality and trustworthiness. With ITAdOn, you gain more than an IT provider — you gain a dedicated partner committed to your success. 

Choose ITAdOn to protect your data, optimize your systems, and drive your business growth forward with confidence.