Remote IT Infrastructure Support

What is Remote IT Infrastructure Support?

Remote IT infrastructure support includes the management of all components of IT enterprise infrastructure. IT problems are resolved from a remote location, which means that experts are always available, 24/7. Because of this convenience, remote IT infrastructure support has gained popularity among businesses in recent years, in comparison to traditional infrastructure support. Remote services include remote monitoring, data security, desktop and server administration, and database administration. 

What are the benefits of Remote Infrastructure Management (RIM)?

RIM saves money by reducing maintenance costs. The cost to outsource maintenance is much more affordable than the cost to implement a separate IT department. According to IDC’s data, unplanned downtime costs organizations $58,118 for every 100 users.

RIM allows for real-time monitoring. Vendors are able to provide service around the clock and solve problems at any time. With quick service by IT experts, system availability and uptime will improve, which will result in enhanced productivity and efficiency. According to the IDC’s data, the average employee was losing 12.4 hours a year due to server downtime and 6.2 hours a year for network downtime. By implementing managed IT support, they were able to reduce server and network downtime by more than 85 percent.

RIM allows for constant infrastructure analysis. Experts will analyze your current infrastructure to identify issues, potential threats, and weaknesses, which will improve your company’s performance and foster greater success. 

RIM enables more freedom and flexibility. You can access individualized services that are tailored to your specific needs. You choose which services you would like to remain onsite, and which would you like to be fully remote.

How ITAdOn can help:

  • Our team is available 24 hours a day to support your infrastructure needs; Should a problem arise, we’re a message away. 
  • ITAdOn consultants are committed to helping you choose the best infrastructure for your business, or modify your current service to make it more efficient. 
  • Our experts provide numerous services, including remote monitoring, data security, desktop and server administration, and database administration. We also offer the following services:
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