Close this search box.

Pros & Cons of Outsourced IT Support


It’s important to understand the pros and cons of outsourced IT support before you make a decision. I’ll give you some examples of each so you can make the most informed decision possible.

Outsourced IT support has become an increasingly popular choice for businesses looking to reduce their operational costs and improve the efficiency of their IT operations. This involves contracting a third-party company to manage and provide support for the organization’s IT infrastructure, including hardware, software, and network services.

One of the main advantages of outsourcing IT support is that it can be more cost-effective compared to hiring an in-house IT team, as outsourcing providers typically offer flexible pricing models and can provide support on an as-needed basis. Additionally, outsourcing IT support allows businesses to leverage the expertise of trained professionals who specialize in different aspects of IT, which can result in better performance, increased security, and reduced downtime.


The most obvious pro is cost savings. Companies that outsource their IT support can expect to save anywhere from 25% to 60% on the cost of their system administration, depending on their needs and how much work they opt to do themselves. In addition, outsourcing grants you access to specialized expertise in areas where your own employees may not be as adept—like networking and server maintenance. Lastly, having outside help allows you more flexibility when it comes to changing or adding infrastructure components as needed because it’s not an internal responsibility anymore; you don’t have any staff tied up in non-revenue-generating IT tasks.

And if there’s one thing we’ve learned about successful businesses over the years (and there are plenty) it’s that they know how valuable their time is and aren’t afraid of making sacrifices so they can focus on what matters most: growing their business!


There are a few drawbacks to outsourcing your IT support, most notably that you may not have complete control of your IT operations. In some cases, an outsourced company will make changes without informing you sufficiently first. Your business is ultimately responsible for its own security and data protection policies, so it’s important to keep communication habits and controls in mind when considering outsourcing your tech needs.

Another potential disadvantage of hiring an outside firm is the potential initial expense: while outsourcing has its benefits (like freeing up time for other departments or employees), it can be costly compared with internal options like hiring interns or having contractors come in on certain projects on an ad-hoc basis.

Finally, finding the right company can be difficult since there are so many options available today—making sure that both sides are happy with each other during contract negotiations is crucial before signing anything official!

You should consider the pros and cons of outsourced IT support before you decide what to do.

When deciding whether or not to outsource your IT support, it’s important to consider the pros and cons of each decision. This can help you determine which option is right for you personally and your company.


  • Cost savings – When outsourcing IT services like cloud computing and networks, a business saves on labor costs because they don’t have to hire new employees. Outsourcing also allows businesses to focus more on their core competencies while letting someone else handle technical aspects such as server maintenance or IT support call answering services.
  • Faster response times – Businesses that work with an outsourced provider generally receive faster response times than if they hired internal personnel since these companies are often larger than most small businesses or organizations and have better access to resources needed for resolving issues quickly (such as hardware replacements).


We hope this article helped you understand the pros and cons of outsourced IT support. If you’re still not sure which route to take, our team would love to help! Contact ITAdOn today for more information on how we can provide the best outsourced IT support solution for your business needs.

Leave a Reply

Your email address will not be published. Required fields are marked *