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Comprehensive Guide to 3CX Phone System, VoIP Software, and Licensing

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More than 40% businesses are missing out on the full potential of their communication systems due to a lack of effective VoIP solutions.

Optimize your business communication and boost efficiency with our expert 3CX Phone System support. Leverage 3CX VoIP Software, Licensing, and tailored solutions to stay ahead in a competitive marke

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Cisco Partner
ITAdOn-sophos-global-partner
Engage Partner
Microsoft Partner
Dell Technologies

ITAdOn offer 3CX as Your Communications System

  • Telephony: For remote working web clients and mobile apps
  •      Video: Included in your system, no add-ons required
  •      Live Chat: Communicate with your consumers in real-time through your website or WhatsApp!
  •      SMS: Allow your consumers to communicate with you in real-time.
  •      Integrations: Microsoft 365 and CRMs
  •      Low Cost: Reduce your phone bills, add-ons, and hardware costs.
  •      Flexible: Keep your phone numbers, and select your phone and service provider.
  •      Secure: 3CX has enhanced security measures.
  •      Install anywhere: MiniPC, Hyper-V, VMware, or KVM, hosted or on-premise!
  •      Supported by us backed by the vendor
  •     600,000+ customers globally
3cx phone system

Google Reviews

3cx phone system 1

3CX Hosted Explained

  • We deploy your instance to DigitalOcean or Vultr cloud providers and implement firewall rules automatically.
  • We are in charge of the 3CX operating system, which includes security fixes and version updates.
  • We perform nightly backups.
  • We keep your 3CX up to date with the most recent non-beta update.
  • We keep an eye on your 3CX system around the clock.

3CX Phone System Features

  • Make and receive calls from anywhere
  • Video Conferencing
  • Instant Messaging and Chat
  • Answer WhatsApp messages
  • Conference Calls
  • Free VoIP calls with your smartphone
  • Encrypted and Secure
3cx phone system support
3cx phone system support

User-friendly Web Client / Desktop Apps

  • Work from anywhere with this multipurpose web app that includes UC capabilities.
  • Control your IP phone or smartphone from your browser.
  • Respond to consumer inquiries via live chat, WhatsApp, and SMS from a single interface.
  • Video conferencing is as simple as clicking a button.
  • For calls, there is a native desktop app.
  • Calls may be launched simply from your CRM.
  • Easily integrate with Microsoft 365
  • Check the status of your coworkers.

3CX Live Chat: Next Level Customer Communications

  • Chat with your customers on your website
  • Create Chat queues
  • Answer from your web client or 3CX App
  • Transfer chats to other team members
  • Elevate a chat to a call or a video with a click
  • Chat reporting available
  • Chat monitoring feature for Managers!
3cx phone system support
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WhatsApp Integration

  • Manage WhatsApp communications from a single platform.
  • Messages are recorded in order to guarantee that no answer breaches business policies.
  • Employees are not required to provide their personal WhatsApp numbers.
  • Chat chats are centrally recorded.
  • To distribute the burden, WhatsApp messages can be delivered to a queue of agents.

Send & Receive Business SMS / MMS

  • Send SMS / MMS to your customers
  • Route SMS to multiple agents so no message goes unanswered
  • Keep personal mobile numbers private
3cx phone system support
3cx telephone system

Integrated Video Conferencing

  • Free for up to 250 participants
  • Initiate with a single click
  • Video conference dial-in
  • Create a conference or a webinar
  • Remote control assistance for quick & easy troubleshooting
  • Pre-upload PDFs before meetings
  • Includes a whiteboard
  • Share your screen
  • Polling tool
  • Record your videos
  • Includes chat

Our Clients Believes In Us

Here is what they are Saying

We needed to replace our servers and received multiple bids before deciding on ITAdOn since their quote was straightforward with no hidden expenses. They conducted a detailed examination of our existing systems. ITAdOn provides a professional, high-quality service. They are an excellent IT partner.

Kimberly Otto
ITAdON has been great to work with. I was looking for a reliable company to help me deliver a website. They developed, designed, and connected with search engines for traffic. Will be using them again.

Kiash Kiarie
ITAdOn demonstrates their dedication to customer satisfaction through the excellence of their technical support and prompt delivery of IT projects. IMO, for small businesses seeking exceptional IT support and solutions, ITAdOn is a fantastic choice.

Fima Desir
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Discover The Key Services

it support manhattan

IT Support

Personalized IT support tailored to your location and specific business requirements.

Web Development Services

IT Sourcing

Efficient, remote tech solutions
for your IT needs, no matter
where you are from.

IT Integration Services

IT Consulting

Expert guidance and advice to optimize your IT strategies and business operations

The 3CX Call & Contact Center

  • Switchboard and wallboard
  • Call Center Reporting – user activity, team queue, SLA, and more!
  • Queue Strategies and real-time statistics – round robin, hunt by threes, and more
  • Call & Chat Monitoring available for Managers
  • Integration with Microsoft 365
  • CRM integration with popular CRMs – Salesforce, Freshdesk, and more
  • 3CX CRM API to develop your own CRM integration
  • Call Recordings
  • Hot Desking
  • Create your own call flows with 3CX CFD
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3cx telephone system 1

Slash Costs

  • Decrease your Phone Bill by up to 80%
  • Licensing is based on the number of simultaneous calls and not extensions
  • Make free interoffice calls and branch calls
  • Free calls to remote workers with web clients and iOS / Android apps
  • Use prominent SIP trunks to reduce outbound call charges
  • Eliminate 800 number phone bills with WebRTC integration
  • Use International DIDs & IP Telephony so customers can call in at competitive rates

Security & Backup

  • An increased secure web server configuration
  • Automatic detection & blacklisting of SIP attack tools
  • Global IP Blocklist automatically updated for participating PBXs
  • Traffic to 3CX apps is encrypted via the 3CX Tunnel
  • Voice traffic is encrypted via SRTP
  • Automatic generation and management of SSL certs
  • Qualys labs A+ rating and Immunilabs A Rating
  • Automatic failover for instant backup
  • Encryption between the browser and the website ensured via HTTPS
  • Limit access to the 3CX management console based on IP
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3cx telephone system

Call Flow Designer

  • Call routing based on customer authentication
  • Automatic outbound dialler
  • Callback scheduler
  • Credit Card Authentication
  • Phone Orders
  • Surveys
  • Automated Text to Speech & Speech to Text in 120 languages

CRM Integration

  • Call journaling
  • Creates a new customer record for new numbers
  • Saves agents time searching
  • Chat journaling when using 3CX Live Chat
  • Call logging in your CRM records – even when using 3CX Apps!
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3cx phone system software

Hotel PBX

  • Check-in/out of Guests
  • Sets extension to match guest name
  • Billing of external calls
  • Scheduling of wake-up calls
  • Blocking of external calls in vacant rooms

Full Feature List of 3CX Phone System

 

Core PBX Features                                        

STARTUP FREESTARTUP PROPROENTERPRISE
  • Extensions
≤ 10≤ 20UnlimitedUnlimited
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  • Phone Directory
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  • Auto Attendant / Digital Receptionist
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  • Headset Integration
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  • Call Parking / Pickup
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  • Call Logging
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  • Ring Groups
1tick pricingtick pricingtick pricing
  • Plug & Play Phone Provisioning
Xtick pricingtick pricingtick pricing
Xtick pricingtick pricingtick pricing
  • Inbuilt SBC to Deploy Offsite Phones
Xtick pricingtick pricingtick pricing
  • Busy Lamp Field (BLF)
Xtick pricingtick pricingtick pricing
  • Multi-level IVR
Xtick pricingtick pricingtick pricing
XXtick pricingtick pricing
  • Integrated Fax Server
XXtick pricingtick pricing
  • VMware / Hyper-V / KVM
XXtick pricingtick pricing
  • Voicemail Transcription
XXtick pricingtick pricing
  • Custom FQDN
XXtick pricingtick pricing
  • Custom SMTP Server
XXtick pricingtick pricing
XXtick pricingtick pricing
XX
tick pricing
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*Available only for Self-managed.

Video Conferencing                            

STARTUP FREESTARTUP PROPROENTERPRISE
  • ‘3CX Meet’ Link
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  • Polls
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  • PDF Sharing
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  • Whiteboard
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  • YouTube Integration
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  • Max no. participants
25*25*100*250*

*Max number of participants per 3CX Instance.

Live Chat & Messaging                        

STARTUP FREESTARTUP PROPROENTERPRISE
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  • ‘3CX Talk’ Link
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Xtick pricingtick pricingtick pricing
  • Chat Reports
Xtick pricingtick pricingtick pricing

Call Center Features                         

STARTUP FREESTARTUP PROPROENTERPRISE
Xtick pricingtick pricingtick pricing
  • Call Recording
Xtick pricingtick pricingtick pricing
  • SLA Alerting
Xtick pricingtick pricingtick pricing
  • Switchboard
Xtick pricingtick pricingtick pricing
  • Wallboard
Xtick pricingtick pricingtick pricing
  • Callback
Xtick pricingtick pricingtick pricing
  • Barge in / Listen in / Whisper
Xtick pricingtick pricingtick pricing
  • Call Reports
Xtick pricingtick pricingtick pricing
XXtick pricingtick pricing

Enterprise Features                           

STARTUP FREESTARTUP PROPROENTERPRISE
XX
tick pricing
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  • Hot Desking
XXtick pricingtick pricing
  • Scheduled Restore
XXtick pricingtick pricing
  • Connect Remote Offices (Bridges)
XXtick pricingtick pricing
  • Skill-based Routing
XXXtick pricing
  • Inbuilt Failover
XXX
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  • Start / Stop Call Recording Rights
XXXtick pricing
  • Custom IP Phone Logo
XXXtick pricing
  • Standby License
XXX
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*Available only for Self-managed.

Support                                                                               

STARTUP FREESTARTUP PROPROENTERPRISE
Support TicketXX$75$75
3CX PartnerXITAdOnITAdOnITAdOn
 Get FreeGet FreeBuy via ITAdOnBuy via ITAdOn

Success Stories to Inspire You

Our impressive collection of success stories showcases how we’ve helped businesses just like yours achieve their goals and can serve as inspiration for your own success.

Case studies of ITAdOn showcasing the previous work

Why Choose ITAdOn

The greatest potential for innovation in the world of IT is the same potential that built civilization itself: relationshipsOur primary focus is nurturing meaningful relationships so we can offer you exceptional managed IT support.

Success Stories

Mike Silverman

Owner- Silver Streak Media

“We’ve been very happy with them and I would definitely recommend contacting them”

Vince Silver

CEO of Scrypt Health

“We found a great partner ITAdOn”

John Rizzo

Co-Founder of School Up

“I look forward for long-term relationship “ 

Our goal is to give you peace of mind so you never have to worry about your IT issues.
Spend one hour with us for permanent stress relief.

FAQs

Frequently Asked Questions

Have questions? We are here to help!

The 3CX Phone System is a software-based private branch exchange (PBX) that uses Voice over IP (VoIP) to manage business communications. It offers a complete suite of features including call routing, conferencing, and voicemail, all integrated into a single platform.

3CX phone system software routes calls over the internet rather than traditional phone lines, reducing costs and increasing flexibility. It uses the SIP protocol to connect your phone system to external VoIP providers, enabling you to make and receive calls from anywhere.

Using 3CX can reduce communication costs, improve remote working capabilities, enhance customer service with advanced call management features, and offer scalable solutions that grow with your business.

No, the 3CX Telephone System is software-based and can run on your existing hardware, including Windows or Linux servers. It also supports integration with existing IP phones and softphones.

Expert support is available for installation, configuration, troubleshooting, and maintenance of your 3CX Phone System. This includes assistance with software updates, system monitoring, and user training.

3CX licensing is obtained through a subscription model based on the number of simultaneous calls or users. You can choose from different editions (Standard, Pro, Enterprise) to suit your business needs, and licenses can be upgraded as your business grows.

Yes, 3CX VoIP software integrates seamlessly with CRM systems, Microsoft 365, and other business applications, enabling features like click-to-call, call pop-ups, and advanced call reporting.

Setting up the 3CX Phone System involves installing the software on your server, configuring SIP trunks, setting up user accounts, and connecting IP phones. Expert support can guide you through this process to ensure a smooth deployment.

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