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ITAdOn offer 3CX as Your Communications System

3CX is a powerful, fully-featured communications solution that allows you to engage with colleagues and clients from anywhere, at any time.

Here’s why 3CX is the best choice for your company:

  •       Telephony: For remote working web clients and mobile apps
  •      Video: Included in your system, no add-ons required
  •      Live Chat: Communicate with your consumers in real-time through your website or WhatsApp!
  •      SMS: Allow your consumers to communicate with you in real-time.
  •      Integrations: Microsoft 365 and CRMs
  •      Low Cost: Reduce your phone bills, add-ons, and hardware costs.
  •      Flexible: Keep your phone numbers, and select your phone and service provider.
  •      Secure: 3CX has enhanced security measures.
  •      Install anywhere: MiniPC, Hyper-V, VMware, or KVM, hosted or on-premise!
  •      Supported by us backed by the vendor
  •     600,000+ customers globally

You may try out a fully equipped 3CX System right now! Click Here

ITAdOn would gladly provide you with a brief demo and answer any questions!

3CX Partner

3CX Hosted Explained

3CX hosting frees up your time and resources by allowing us to administer your 3CX system.

  • We deploy your instance to DigitalOcean or Vultr cloud providers and implement firewall rules automatically.
  • We are in charge of the 3CX operating system, which includes security fixes and version updates.
  • We perform nightly backups.
  • We keep your 3CX up to date with the most recent non-beta update.
  • We keep an eye on your 3CX system around the clock.
  • Read more

3CX Apps & Features

You can take your extension with you everywhere you go with 3CX. With applications for Android, iOS, web browsers, and Windows, you’re always and everywhere in the loop. Customers may also contact you straight from your website thanks to the 3CX Live Chat and WhatsApp connection.3CX Apps for Android & iOS Device

  • Make and receive calls from anywhere
  • Video Conferencing
  • Instant Messaging and Chat
  • Answer WhatsApp messages
  • Conference Calls
  • Free VoIP calls with your smartphone
  • Encrypted and Secure

User-friendly Web Client / Desktop Apps

  • Work from anywhere with this multipurpose web app that includes UC capabilities.
  • Control your IP phone or smartphone from your browser.
  • Respond to consumer inquiries via live chat, WhatsApp, and SMS from a single interface.
  • Video conferencing is as simple as clicking a button.
  • For calls, there is a native desktop app.
  • Calls may be launched simply from your CRM.
  • Easily integrate with Microsoft 365
  • Check the status of your coworkers.

3CX Live Chat: Next Level Customer Communications

  • Chat with your customers on your website
  • Create Chat queues
  • Answer from your web client or 3CX App
  • Transfer chats to other team members
  • Elevate a chat to a call or a video with a click
  • Chat reporting available
  • Chat monitoring feature for Managers!

WhatsApp Integration

  • Manage WhatsApp communications from a single platform.
  • Messages are recorded in order to guarantee that no answer breaches business policies.
  • Employees are not required to provide their personal WhatsApp numbers.
  • Chat chats are centrally recorded.
  • To distribute the burden, WhatsApp messages can be delivered to a queue of agents.

Send & Receive Business SMS / MMS

  • Send SMS / MMS to your customers
  • Route SMS to multiple agents so no message goes unanswered
  • Keep personal mobile numbers private

Integrated Video Conferencing

  • Free for up to 250 participants
  • Initiate with a single click
  • Video conference dial-in
  • Create a conference or a webinar
  • Remote control assistance for quick & easy troubleshooting
  • Pre-upload PDFs before meetings
  • Includes a whiteboard
  • Share your screen
  • Polling tool
  • Record your videos
  • Includes chat

The 3CX Call & Contact Center

3CX provides powerful call center services. With 3CX’s contact center technology, you can improve customer service and sales, increase productivity, and provide assistance.

  • Switchboard and wallboard
  • Call Center Reporting – user activity, team queue, SLA, and more!
  • Queue Strategies and real-time statistics – round robin, hunt by threes, and more
  • Call & Chat Monitoring available for Managers
  • Integration with Microsoft 365
  • CRM integration with popular CRMs – Salesforce, Freshdesk, and more
  • 3CX CRM API to develop your own CRM integration
  • Call Recordings
  • Hot Desking
  • Create your own call flows with 3CX CFD

Slash Costs

With 3CX, your ongoing telco costs will be reduced significantly.

  • Decrease your Phone Bill by up to 80%
  • Licensing is based on the number of simultaneous calls and not extensions
  • Make free interoffice calls and branch calls
  • Free calls to remote workers with web clients and iOS / Android apps
  • Use prominent SIP trunks to reduce outbound call charges
  • Eliminate 800 number phone bills with WebRTC integration
  • Use International DIDs & IP Telephony so customers can call in at competitive rates

Security & Backup

3CX is the industry leader in VoIP security. The security mechanisms integrated into 3CX have been specifically designed to secure your PBX system from threats.

  • An increased secure web server configuration
  • Automatic detection & blacklisting of SIP attack tools
  • Global IP Blocklist automatically updated for participating PBXs
  • Traffic to 3CX apps is encrypted via the 3CX Tunnel
  • Voice traffic is encrypted via SRTP
  • Automatic generation and management of SSL certs
  • Qualys labs A+ rating and Immunilabs A Rating
  • Automatic failover for instant backup
  • Encryption between the browser and the website ensured via HTTPS
  • Limit access to the 3CX management console based on IP

Call Flow Designer

You can handle incoming calls more effectively, efficiently, and quickly by using 3CX’s Call Flow Designer. Here are some examples of how 3CX may help you enhance your customer service:

  • Call routing based on customer authentication
  • Automatic outbound dialler
  • Callback scheduler
  • Credit Card Authentication
  • Phone Orders
  • Surveys
  • Automated Text to Speech & Speech to Text in 120 languages

CRM Integration

3CX CRM integration may boost customer satisfaction, boost employee productivity, and save you time. It is compatible with all major CRMs, including Salesforce, Microsoft Dynamics, Hubspot, and others!

This is how it can help you:

  • Call journaling
  • Creates a new customer record for new numbers
  • Saves agents time searching
  • Chat journaling when using 3CX Live Chat
  • Call logging in your CRM records – even when using 3CX Apps!

Hotel PBX

The hotel module in 3CX allows you to give high-end service at a low cost. The Hotel Module is designed for internal and external communication, and includes features such as:

  • Check-in/out of Guests
  • Sets extension to match guest name
  • Billing of external calls
  • Scheduling of wake-up calls
  • Blocking of external calls in vacant rooms

Full Feature List

Core PBX Features                                        
  • Extensions
≤ 10≤ 20UnlimitedUnlimited
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  • Phone Directory
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  • Auto Attendant / Digital Receptionist
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  • Headset Integration
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  • Call Parking / Pickup
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  • Call Logging
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  • Ring Groups
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  • Plug & Play Phone Provisioning
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  • Inbuilt SBC to Deploy Offsite Phones
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  • Busy Lamp Field (BLF)
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  • Multi-level IVR
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  • Integrated Fax Server
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  • VMware / Hyper-V / KVM
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  • Voicemail Transcription
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  • Custom FQDN
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  • Custom SMTP Server
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*Available only for Self-managed.

Video Conferencing                            
  • ‘3CX Meet’ Link
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  • Polls
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  • PDF Sharing
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  • Whiteboard
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  • YouTube Integration
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  • Max no. participants

*Max number of participants per 3CX Instance.

Live Chat & Messaging                        
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  • ‘3CX Talk’ Link
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  • Chat Reports
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Call Center Features                         
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  • Call Recording
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  • SLA Alerting
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  • Switchboard
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  • Wallboard
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  • Callback
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  • Barge in / Listen in / Whisper
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  • Call Reports
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Enterprise Features                           
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  • Hot Desking
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  • Scheduled Restore
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  • Connect Remote Offices (Bridges)
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  • Skill-based Routing
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  • Inbuilt Failover
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  • Start / Stop Call Recording Rights
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  • Custom IP Phone Logo
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  • Standby License
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*Available only for Self-managed.

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